Thanks for coming back to visit me today. I care about what you think so please leave your comments and opinions. _____________________________________________________________________

If you love quotes, turn up your speakers, then sit back and listen to this lovely inspirational movie!
http://www.inspiration365movie.com/

SUBJECT: No-Fee Open House Call - Thomas Leonard Success Strategies
Have you heard of Thomas Leonard, the father of modern professional coaching, and how he built a global movement from coaching that reached tens of thousands and built a multi-million dollar business? Or how he did it with almost no staff, living in an RV much of the time, and napping throughout the day?

At the time of his death in 2003, his General Manager was Andrea J. Lee, author of Multiple Streams of Coaching Income, and she’s just announced a historical first call to reveal 3 insider strategies she witnessed (and implemented) while working with him first hand.  Imagine learning the thought process of the man who put the coaching profession on the map, and then leveraging those methodologies for YOUR business.
This call already has over 800 people registered, but there is still space if you register soon.  Reserve your seat here now won’t you? And be sure to help spread the word by forwarding this to your coach colleagues.  They’ll be happy you did!

http://www.bestofthomas.com/freecall/

Note: The call will be recorded, so not to worry if you can’t attend that day. Although, Andrea is making 95 seats on the call open to participants who may receive laser coaching on the call.  It’s your choice whether you listen-only or participate - visit the link to find out more.  Either way, there’s no charge.

What does ‘client service’ and ‘professionalism’ mean to you?

Some of us believe that we are here to serve our clients and by doing so we make their lives easier. We believe that we provide solutions and we support our clients in their success. Some of us realize that we have an expertise that is of value to the business world because it is just that, expertise and not common knowledge. Clients are not stupid because they don’t know what we know. They are smart for turning to us for our support. It is our honour and privilege to serve and it humbles us to have been entrusted as a business partner and hired. We treat all accounts, micro and major alike, with respect.

From time to time I hear of business people who treat their clients with rudeness and disdain, not seeming to uphold any regard for their own role in providing solutions. It is like they believe that they are doing their client a favour for doing a good job…what they were paid to do.

For those of you out there who believe that it is within your right to lash out at your clients ( or anyone for that matter) then its time for you to grow up and act like a professional.  Temper tantrums are unacceptable, whether they are by phone, face to face, e-mail or voice mail. They are unacceptable and unprofessional period!  I know, I know, you call it like you see it, you speak your mind, you’re a passionate person, no one pushes you around, you’re sick of being taken advantage of,  your client doesn’t seem to realize how much you have done for them, you have low blood sugar, blah, blah, blah, you pour little victim! Get over it, you’re in business, not the school yard.

If you feel yourself becoming annoyed by a client, then you need to clear the air with a client, so pick up the phone and initiate a polite and respectful chat to re-establish common ground. It is up to you as a professional to take this step because you are the one who is becoming annoyed and you have to be the one to sort things out. Not to mention, you are the one who will be replaced, easily.

 I assure you, your client has better things to do than annoy you and they did not get up that morning with a plan to tick you off. Lash out against a client and all you do is reduce your client list and tarnish your own reputation.

Ask questions to find out where your client is coming from so that you can offer solutions and create a plan. Hear them out, seek first to understand, then be understood.

Even small clients can become big ones and they can send big referrals your way. Would you risk sending a referral to a supplier who has just sent you an unprofessional e-mail or voice mail? No way would you risk exposing one of your clients to that kind of treatment.

If this post reminds you of someone, then tell them to find themselves a business coach who can help them learn skills in establishing client loyalty.